General information
These Terms and Conditions govern the use of the bareteledtv.com website and the purchase of products through it. By placing an order, the Customer confirms that they have had the opportunity to read these Terms and Conditions before submitting the order. PRO IT INDUSTRY S.R.L. may amend these Terms and Conditions when necessary, including to reflect legislative, technical or operational changes. Any amendments will apply only from the date on which they are published on the website and will not affect contracts already concluded, which remain governed by the terms applicable at the time the respective order was accepted. The date of the latest update is indicated at the end of this document.
Definitions
The owner of the bareteledtv.com website is PRO IT INDUSTRY S.R.L., CUI 37453817, RECOM J2017005881400, with its registered office at Sos. Berceni No. 74, District 4, Bucharest, Romania, hereinafter referred to as the Provider. Any natural or legal person who orders and purchases products through this website is hereinafter referred to as the Customer. For the purposes of these Terms and Conditions, a Consumer means any natural person acting for purposes which are outside that person’s trade, business, craft or profession. A Customer may therefore be a Consumer or a legal person/professional customer, as applicable. Provisions of these Terms and Conditions which expressly refer to statutory consumer rights apply only to persons who qualify as Consumers under the applicable law.
1. Personal data
PRO IT INDUSTRY S.R.L. processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and other applicable data protection legislation. Personal data may be processed where necessary for the performance of a contract or for steps taken at the Customer’s request before entering into a contract, for compliance with legal obligations, for legitimate interests pursued by the Provider where these do not override the rights and freedoms of the data subject, or on the basis of consent where consent is required by law. When placing an order, the Customer may purchase as a guest or, where this option is available, create a customer account. Data necessary for processing and fulfilling the order, managing the customer account, delivery, payment, invoicing, customer support and compliance with legal obligations may be collected and processed for these purposes. The Customer is responsible for keeping account credentials confidential and for taking reasonable measures to prevent unauthorized access to the account. This does not limit the Provider’s obligations regarding the security and lawful processing of personal data under applicable data protection legislation.
2. Security of personal data
PRO IT INDUSTRY S.R.L. applies appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access, taking into account the nature of the processing and the risks involved. Personal data may be disclosed, only to the extent necessary, to service providers involved in fulfilling orders and operating the website, such as courier and logistics companies, payment processors, accounting providers, hosting and IT service providers, as well as to public authorities where disclosure is required by law. Such disclosure does not constitute the sale of personal data. Where personal data are processed for direct marketing purposes, the data subject has the right to object at any time to such processing. Marketing communications based on consent may be stopped at any time by withdrawing consent, without affecting the lawfulness of processing carried out before withdrawal. Under the GDPR, data subjects have, where the applicable legal conditions are met, the right of access, rectification, erasure, restriction of processing, data portability and objection, as well as the right to withdraw consent where processing is based on consent. Requests concerning these rights may be sent to info@bareteledtv.com or to the Provider’s contact details displayed on the website. Data subjects also have the right to lodge a complaint with the competent data protection supervisory authority, including the supervisory authority in the Member State of their habitual residence, place of work or place of the alleged infringement.
3. Privacy Policy
PRO IT INDUSTRY S.R.L. acts as data controller for the personal data processed through bareteledtv.com, except where another entity independently determines the purposes and means of processing. Personal data are processed only for specified, explicit and legitimate purposes and on an appropriate legal basis under Regulation (EU) 2016/679 (GDPR). Depending on the interaction with the website, personal data may be processed for managing customer accounts, processing and fulfilling orders, delivery, payment, invoicing, handling returns, withdrawals, warranty claims and customer support, complying with legal obligations, preventing fraud and ensuring the security of the website, as well as for marketing activities where permitted by law. Personal data are retained only for as long as necessary for the purposes for which they were collected or for the periods required by applicable legal obligations. Where service providers process personal data on behalf of the Provider, appropriate contractual and security safeguards are applied in accordance with the GDPR. Further information concerning the categories of personal data processed, purposes and legal bases of processing, recipients, retention periods and the rights of data subjects is available in the Personal Data Processing information published on the website. Questions or requests regarding personal data may be sent to info@bareteledtv.com
4. Copyright
The content of the bareteledtv.com website, including digital images, texts, graphics, symbols, website design elements, scripts, software and other original materials, is protected by applicable copyright, trademark and intellectual property laws. Where such content belongs to PRO IT INDUSTRY S.R.L., it may not be reproduced, distributed, modified, republished or used for commercial purposes without prior written permission, except where such use is permitted by law. Unauthorised use may give rise to civil or other liability under applicable legislation. Third-party trademarks, product names, logos and other identifiers displayed on the website remain the property of their respective owners and are used solely for the purpose of identifying or presenting the products concerned.
5. Access to the website
The Provider grants users access to the bareteledtv.com website for lawful purposes, including browsing products, obtaining information and placing orders. Access to the website does not grant any ownership or intellectual property rights in its content. Except where permitted by applicable law, the website content may not be reproduced, modified, distributed, republished, sold, resold or otherwise used for commercial purposes without the Provider’s prior written permission. Normal use of the website, including viewing pages, temporarily storing content in the browser and sharing links to publicly accessible pages, is permitted.
6. Price
Prices displayed on bareteledtv.com are expressed in EUR. For Consumers, the prices displayed include applicable VAT where required by law. The VAT rate applicable to a transaction may depend on the country of delivery and the applicable EU tax rules. The final price, including applicable taxes, delivery charges and any other mandatory costs, is displayed to the Customer before the order is submitted. The price applicable to an order is the price confirmed at the time the contract is concluded. No additional delivery, handling or other mandatory charges will be imposed unless they have been clearly disclosed to the Customer before the order is placed. For eligible business-to-business transactions, the VAT treatment may differ according to the Customer’s tax status and the applicable EU VAT rules.
7. Delivery terms
7.1. Delivery time
For products available in the Provider’s own stock, the estimated delivery time is generally 3–5 business days from acceptance of the order, depending on the destination, the courier service and circumstances affecting transport. Any delivery time displayed on the website or communicated to the Customer is an estimate unless a specific delivery date or period has been expressly agreed. If the Provider becomes aware that the agreed or estimated delivery time cannot be met, the Customer will be informed without undue delay and, where appropriate, a new estimated delivery time will be communicated. This does not affect the Consumer’s statutory rights in the event of delayed delivery. Unless the parties have agreed otherwise, goods will be delivered without undue delay and no later than 30 days from the conclusion of the contract, in accordance with applicable consumer law. Products supplied from external or distributor stock may have a longer delivery time. Where applicable, the estimated delivery period will be displayed on the website or communicated to the Customer before or after acceptance of the order, as appropriate. Products marked as pre-order or external stock are also subject to the specific delivery information provided under section 8.3.
7.2. Delivery methods and costs
Orders are delivered by FedEx express courier, except where the Customer chooses personal pickup from the Provider’s premises. The delivery methods available for a particular order are displayed during checkout. Delivery charges are calculated and displayed to the Customer before the order is submitted. Where free delivery is available, the applicable threshold and any conditions are displayed before the order is placed. The Provider may change delivery rates or free-delivery promotions for future orders, but such changes do not affect contracts already concluded. If a destination is subject to a special carrier surcharge that cannot be calculated automatically, the Customer will be informed before the order is accepted, and no additional charge will be applied without the Customer’s express agreement. For personal pickup, the Customer will be informed when the order is ready for collection. Unless otherwise agreed, the order should be collected within 3 business days from that notification. If it is not collected within this period, the Provider may cancel the order after informing the Customer. No delivery charge applies to personal pickup.
7.3. Packaging
Products are packed appropriately in order to protect them during transport. The Customer is requested to check the integrity of the parcel and the products upon delivery and to inform the Provider as soon as possible of any visible damage. Where the carrier is offered or arranged by the Provider, the risk of loss of or damage to the goods passes to the Consumer when the Consumer or a third party designated by the Consumer, other than the carrier, acquires physical possession of the goods. Checking the parcel upon delivery and promptly reporting any damage facilitates the handling of the claim but does not limit the Consumer’s statutory rights.
8. Product availability
The Provider sells products within the limits of available stock. Stock means the physical quantity available in the store or warehouse. The bareteledtv.com website displays product availability as follows:
8.1. In stock
This status refers to products physically available in the Provider’s own stock. After the order has been accepted, the product may be prepared for delivery or, where personal pickup is available and selected, for collection from the Provider’s premises. In the case of personal pickup, the Customer will be informed when the order is ready for collection.
8.2. Not available / Out of stock
This means the product cannot be ordered. This may occur because it will not be available in the near future or because production of the product has been discontinued.
8.3. Coming soon / Pre-order
Products marked as coming soon, pre-order or external stock are not physically available in the Provider’s own stock at the time of ordering and must be obtained from a supplier or distributor. The estimated delivery time for such products is generally 3–15 business days, unless another period is displayed on the product page or communicated to the Customer. If the estimated delivery time changes materially, the Customer will be informed by email, telephone or another available contact method. The Consumer’s statutory rights concerning delayed delivery remain unaffected.
9. Order status
Orders placed on the bareteledtv.com site receive an automatic notification by email and/or SMS indicating receipt of the order and the current status. The order status can be viewed via the link received in the email or in the Customer Account, under the Order history menu.
The statuses are as follows:
9.1. New order
This means the order has not yet been taken over by an operator.
9.2. Canceled order
An order may be cancelled by the Customer before its acceptance or by the Provider where the order cannot reasonably be fulfilled, including where the product is unavailable, delivery cannot be arranged, there is a manifest pricing or technical error, the order is duplicated, or there are objective indications of fraud or abuse. Where an order has already been accepted and a contract has been concluded, cancellation by the Provider does not affect the Consumer’s statutory rights. In cases of repeated unjustified refusal or non-collection of orders, the Provider may, where permitted by applicable law, require advance payment for future orders or decline future orders on objective and proportionate grounds.
9.3. Uncollected order
The Customer must provide accurate and complete delivery and contact details and reasonably cooperate with delivery of an accepted order. This does not affect the Consumer’s right of withdrawal or any other lawful ground for refusing delivery. Refusing delivery or failing to collect a parcel does not, by itself, communicate an unequivocal decision to withdraw to the Provider. A Consumer may communicate withdrawal before receiving the goods, including by email to info@bareteledtv.com, without using any particular legal wording.
Where a parcel is returned because delivery failed exclusively for reasons for which the Customer is legally responsible, the Provider may retain the outward delivery charge already paid and deduct a contribution towards return transport from the amount otherwise refundable, but only under the conditions, limits and exceptions set out in section 10.2.4. Neither the return of a parcel nor a carrier’s status entry automatically establishes liability or authorises a deduction.
9.4. Pending order (0 stock)
This means the product is not in stock. The customer will be notified by email or SMS. These products arrive to order (see point 8.3).
9.5. Customer contacted (did not answer the phone)
This status indicates that the Provider attempted to contact the Customer in order to clarify information necessary for processing the order, such as delivery details, product compatibility, availability or another relevant issue. Where the requested clarification is essential for fulfilling the order and the Customer cannot be reached within a reasonable period, the Provider may place the order on hold or cancel it, after making reasonable attempts to contact the Customer by the available contact methods. Failure to answer a telephone call alone does not automatically invalidate an otherwise valid order.
9.6. Shipped
This status indicates that the order has been prepared and handed over to the carrier for delivery. Where tracking information is available, the Customer will receive the tracking number or a link allowing the shipment status to be checked. Telephone confirmation is not required unless additional information is necessary for processing the specific order.
9.7. Completed
This indicates that the transaction has been completed and all terms of this agreement have been fulfilled.
10. Product return policy - Right of withdrawal
10.1. Legal framework
In accordance with Directive 2011/83/EU on consumer rights and the applicable national legislation implementing it, the Consumer has the right to withdraw from a distance contract, without giving any reason and without incurring costs other than those provided for by applicable law, subject to the statutory exceptions to the right of withdrawal. In the case of sales contracts, the withdrawal period is 14 calendar days from the day on which the Consumer or a third party designated by the Consumer, other than the carrier, acquires physical possession of the goods.
10.2. General framework
The Consumer may exercise the right of withdrawal within the applicable 14-calendar-day withdrawal period, without giving any reason. The Consumer may inspect and handle the goods only to the extent necessary to establish their nature, characteristics and functioning. The Consumer is liable only for any diminished value resulting from handling beyond what is necessary for this purpose. Use of the original packaging for return is recommended where it is still available, but the absence of the original packaging does not, by itself, cancel the statutory right of withdrawal. The Consumer may exercise the right of withdrawal by using the online return/withdrawal form available on the website or by sending the Provider any other unequivocal statement setting out the decision to withdraw from the contract. It is sufficient for the communication concerning the exercise of the right of withdrawal to be sent before the withdrawal period expires. Where the Consumer uses the online withdrawal function, the Provider will send an acknowledgement of receipt on a durable medium, such as email, without undue delay, in accordance with applicable law.
10.2.1. Right of withdrawal - Before delivery of the order
The Consumer may exercise the right of withdrawal before acquiring physical possession of the goods by sending the Provider an unequivocal statement expressing the decision to withdraw from the contract. If the withdrawal notice is received before the order has been handed over to the carrier, the order will be cancelled and no delivery or return transport costs will arise for the Consumer. If the goods have already been handed over to the carrier, the Consumer may still exercise the right of withdrawal, in which case the provisions concerning withdrawal, return of the goods and the direct cost of returning them will apply. Simply refusing delivery or failing to collect the parcel, without communicating an unequivocal decision to withdraw, does not by itself constitute a valid exercise of the right of withdrawal and is subject to section 9.3. Where payment was made by card, any amount due to the Consumer following a valid withdrawal will be reimbursed using the same means of payment used for the original transaction, unless the Consumer expressly agrees otherwise, without undue delay and in any event within the period required by applicable law. Where the goods have already been dispatched, the Provider may withhold reimbursement until the goods have been received back or the Consumer has supplied evidence of having sent them back, whichever occurs first, where permitted by applicable law.
10.2.2. Right of withdrawal - After receiving the order
The Consumer has the right to withdraw from the contract within 14 calendar days from the day on which the Consumer or a third party designated by the Consumer, other than the carrier, acquires physical possession of the goods, without having to give any reason. The Provider may ask the Consumer, on an optional basis, to indicate the reason for the return for the purpose of improving products and services, but providing a reason is not a condition for exercising the right of withdrawal. The Consumer may communicate the decision to withdraw by using the online return/withdrawal form available on the website or by any other unequivocal statement. After communicating the withdrawal, the Consumer must send back or hand over the goods without undue delay and, in any event, no later than 14 calendar days from the day on which the decision to withdraw was communicated to the Provider. When exercising the statutory right of withdrawal, the Consumer bears the direct cost of returning the goods, unless the Provider has agreed to bear that cost or applicable law provides otherwise. Returns concerning defective, incorrect or non-conforming goods are governed separately by the statutory rules on conformity and are not treated as ordinary withdrawals. The goods should be returned together with the accessories, components and documentation supplied with them, insofar as these remain in the Consumer’s possession. Use of the original packaging is recommended in order to protect the goods during transport, but its absence does not, by itself, result in loss of the statutory right of withdrawal. The Consumer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
10.2.3. Procedural framework
The Provider will acknowledge receipt of the Consumer’s withdrawal without undue delay and will provide the information reasonably necessary for returning the goods. Where the Consumer uses the online withdrawal function available on the website, the Provider will send an acknowledgement on a durable medium, such as email, including the content of the withdrawal and the date and time of its submission, in accordance with applicable law.
The goods must be returned to the return address communicated by the Provider, currently PRO IT INDUSTRY S.R.L., Sos. Berceni No. 74, Sector 4, Bucharest, Romania, using a transport service that provides proof of dispatch and delivers the parcel directly to the Provider’s address. Unless expressly agreed in advance, shipments requiring collection by the Provider from a post office, locker, pick-up point or other collection location are not accepted. Parcels sent cash on delivery or with other charges payable by the recipient are not accepted unless expressly agreed in advance.
When the statutory right of withdrawal is exercised, the Consumer bears the direct cost of returning the goods, unless the Provider has agreed to bear that cost or applicable law provides otherwise. Where the return is necessary because the goods are defective, incorrect or non-conforming, the necessary transport costs will be borne by the Provider in accordance with the applicable statutory conformity rules.
The absence of the original packaging, a paper invoice or a physical warranty document does not, by itself, result in rejection of a valid withdrawal where the order and the goods can otherwise be identified. The Consumer should return the goods together with the accessories, components and documentation still in their possession and should package them appropriately to prevent damage during transport.
The Consumer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. In the case of LED backlight strips and other technical products, cutting, soldering, modifying connectors, removing or damaging structural elements, improper adhesive application, mechanical damage, installation marks or other interventions exceeding the examination reasonably necessary may, where established and justified, result in a corresponding reduction of the amount reimbursed.
Following a valid withdrawal, the Provider will reimburse all payments received from the Consumer under the contract, including the cost of the least expensive standard delivery method offered for the original order, without undue delay and in any event no later than 14 days from the day on which the Provider is informed of the Consumer’s decision to withdraw. Supplementary delivery costs resulting from the Consumer’s express choice of a more expensive delivery method than the least expensive standard delivery offered by the Provider are not reimbursable.
The reimbursement will be made using the same means of payment used for the original transaction, unless the Consumer has expressly agreed otherwise, and without the Consumer incurring any reimbursement fee. For card payments, reimbursement will therefore normally be made to the same card. The Provider may withhold reimbursement until the goods have been received back or until the Consumer supplies evidence of having sent them back, whichever occurs first, where permitted by applicable law.
10.2.4. Unsuccessful delivery attributable exclusively to the Customer — outward and return transport
Outside the rules governing a valid exercise of the Consumer’s right of withdrawal, where unsuccessful delivery and return of the parcel result exclusively from the Customer’s unjustified breach of a contractual obligation for which the Customer is legally responsible, the Provider may recover the resulting proven direct transport loss, to the extent permitted by applicable law. The Provider must substantiate the breach, its direct causal connection with the unsuccessful delivery and return, and the amount claimed.
Relevant circumstances may include an incorrect or incomplete delivery address supplied by the Customer; incorrect telephone or email details, but only where they actually prevented delivery; or unjustified refusal, non-collection or failure to cooperate after proper notification of reasonable delivery arrangements and a reasonable opportunity to resolve the problem. A missed call, an unanswered email or a single unsuccessful delivery attempt does not, by itself, establish liability.
For outward transport, the amount recoverable under this section is limited to the delivery charge disclosed before the order was placed and paid by the Customer, and may not exceed the actual, reasonable and documented direct outward transport cost. Where legally permitted, this amount may be retained rather than refunded. If it is already retained, it will not be deducted again from the price of the goods. No outward delivery charge is introduced retrospectively where delivery was free.
For return transport, the Provider may deduct the actual, reasonable and documented direct return cost, capped at EUR 10 per returned parcel. If the qualifying cost is less than EUR 10, only that lower amount may be charged; if it exceeds EUR 10, the amount charged under this section remains capped at EUR 10. This is a limit on cost recovery, not a minimum fee or penalty.
Both transport components must be assessed separately. Amounts already recovered for the same transport, carrier refunds, insurance recoveries, discounts and expenses saved must be accounted for to prevent double recovery. The Provider will take reasonable steps to avoid or reduce the loss. No administrative fee, lost profit or indirect loss is claimed under this section.
Before retaining or deducting any amount under this section, the Provider will notify the Customer of the factual and legal grounds, an itemised calculation and supporting evidence, and provide a reasonable opportunity to comment or dispute the claim. Any set-off against a refund is subject to the applicable legal requirements, including, where required, that the reciprocal claims are established, quantified and due. This clause alone does not establish those requirements or authorise a new card debit. If lawful set-off is unavailable, the Provider may pursue the claim separately; the claim does not extend statutory refund deadlines.
This section does not apply to a valid withdrawal, including withdrawal communicated before delivery; a justified refusal of damaged, incorrect or non-conforming goods; errors attributable to the Provider or carrier, including delivery or notification errors; force majeure; or other circumstances for which the Customer is not legally responsible. In the event of a valid withdrawal, the statutory withdrawal rules apply, including reimbursement of standard outward delivery and the rules on direct return costs and prior information. Mandatory consumer rights, including applicable protection under the law of the Consumer’s habitual residence, remain unaffected.
11. Disclaimer
The Provider takes reasonable care to ensure that prices, descriptions, images and product characteristics displayed on bareteledtv.com are accurate and up to date. Nevertheless, occasional material, technical or data-entry errors may occur. If a manifest error concerning the price, description, characteristics or other essential information relating to a product is identified before the order is accepted, the Provider will inform the Customer as soon as reasonably possible and will not accept the order on the basis of the erroneous information. The Customer may then decide whether to place a new order under the corrected conditions. If goods already delivered do not conform to the contract as a result of an error attributable to the Provider, the Consumer is entitled to the remedies provided by applicable consumer law, including the rules implementing Directive (EU) 2019/771. Any necessary costs of bringing the goods into conformity, including applicable transport costs, will be borne by the Provider in accordance with applicable law. Nothing in this section limits the Consumer’s statutory rights.
Product images are provided for informational purposes. Minor visual or manufacturing differences may exist between production batches, provided that they do not affect the essential technical characteristics, functionality or compatibility stated for the product. The appearance of images, particularly colour shades, may also vary depending on the display settings, calibration, brightness and contrast of the device used by the Customer. Such display-related differences do not limit the Consumer’s statutory rights where the goods delivered do not correspond to the essential characteristics presented in the offer. In the case of LED backlight strips, different production batches may have non-essential construction differences, such as the presence or absence of pre-applied adhesive tape or the material of the strip substrate, provided that these differences do not affect the declared compatibility or essential technical specifications. The “Compatible models” list is indicative because the same television model may have been manufactured with more than one type of LED backlight strip. For correct identification, priority should be given, where available, to the part number printed on the original strip or to reliable service documentation, together with the number of strips, number of LEDs, voltage, dimensions, connector position and other relevant technical characteristics shown on the product page. The Provider does not recommend that Consumers open or disassemble a television solely for identification purposes; where access to internal components is necessary, identification and installation should be carried out by a suitably qualified technician. Compatibility based solely on the television model cannot be guaranteed where the manufacturer used several backlight variants for the same model. These clarifications do not limit the Consumer’s statutory rights where the goods delivered do not conform to the description or specifications of the product ordered.
The statutory conformity and warranty regime applicable to the products is set out in section 14 of these Terms and Conditions. For Consumers, the statutory rights provided by Directive (EU) 2019/771 and the applicable national legislation implementing it apply. These statutory rights are not conditional upon installation of the product by an authorised service centre. However, they do not cover damage or defects that can be demonstrated to have been caused after delivery by improper installation or handling, modification of the product, incorrect supply voltage, short circuit, defective components of the television or other equipment in which the product is installed, or other external causes unrelated to a lack of conformity for which the Provider is legally responsible.
12. Disputes
Any dispute arising from or in connection with the use of the website or a contract concluded through bareteledtv.com will, where possible, first be addressed amicably between the Customer and the Provider. A Consumer may also use any competent alternative dispute resolution mechanism available under the applicable law. If an amicable solution cannot be reached, the dispute may be brought before the courts having jurisdiction under the applicable rules of national and European Union law. Nothing in these Terms and Conditions restricts the Consumer’s rights concerning jurisdiction under Regulation (EU) No 1215/2012 or other applicable mandatory rules. These Terms and Conditions and the contracts concluded through bareteledtv.com are governed by Romanian law. However, where the Customer qualifies as a Consumer and the conditions of Article 6 of Regulation (EC) No 593/2008 (Rome I) are met, this choice of law does not deprive the Consumer of the protection afforded by mandatory provisions of the law of the country in which the Consumer has their habitual residence.
13. Purchase terms
After submitting an order, the Customer will receive an automatic electronic acknowledgement at the email address provided. This automatic message confirms that the order has been received by the Provider but does not, by itself, constitute acceptance of the order. The Customer is responsible for providing accurate contact details and is encouraged to ensure that messages from the Provider are not blocked by spam or other email filters. By activating the final order button indicating that the order entails an obligation to pay, the Customer submits a binding order and expressly acknowledges the obligation to pay the total amount displayed before submission. All orders placed through bareteledtv.com are paid in advance by bank card. Successful payment authorisation or payment confirmation does not, by itself, constitute acceptance of the order by the Provider. The sales contract is concluded when the Provider communicates acceptance of the order to the Customer on a durable medium, such as email. The contract concerns the products included in the accepted order, at the price and under the conditions confirmed by the Provider. The Provider undertakes to deliver the products in accordance with the accepted order and these Terms and Conditions, while the Customer undertakes to pay for and take delivery of the products, subject to the Consumer’s statutory rights. If a prepaid order cannot be accepted or fulfilled, the amounts due to the Customer will be reimbursed using the same payment method, without undue delay. The price applicable to an accepted order is the price confirmed when the contract is concluded and is not affected by subsequent price changes on the website. Products marked as pre-order or external stock are paid in advance by card in the same manner as other orders and are subject to the delivery information set out in sections 7 and 8. The fact that a product is obtained specifically from a supplier following the Customer’s order does not, by itself, remove the Consumer’s statutory right of withdrawal. The right of withdrawal is excluded only in the cases expressly provided by applicable law, including, where applicable, goods made to the Consumer’s specifications or clearly personalised.
14. Product warranty
14.1. Definition
For contracts concluded with Consumers, the products are covered by the statutory conformity rights provided by Directive (EU) 2019/771 and the applicable national legislation implementing it. The Provider is liable for any lack of conformity that exists at the time the goods are delivered and becomes apparent within the statutory liability period, which is at least two years from delivery under EU law and may be longer where the applicable national law provides greater protection. These statutory conformity rights are distinct from any additional commercial guarantee that may be offered by the Provider or the manufacturer. For purchases made by legal persons or other professional customers, the contractual terms and the applicable rules governing business-to-business relationships apply.
14.2. Remedies for lack of conformity
Where goods supplied to a Consumer lack conformity, the Consumer is entitled to the remedies provided by the applicable national legislation implementing Directive (EU) 2019/771, as amended. In order to bring the goods into conformity, the Consumer may choose between repair and replacement, unless the remedy chosen is impossible or, compared with the alternative remedy, would impose disproportionate costs on the Provider, taking into account all relevant circumstances. Where both repair and replacement are impossible or would impose disproportionate costs, the Provider may refuse to bring the goods into conformity to the extent permitted by applicable law.
Repair or replacement will be carried out free of charge, within the period required by applicable law and, where no specific fixed period applies, within a reasonable period after the Provider has been informed of the lack of conformity, and without significant inconvenience to the Consumer. Necessary costs associated with bringing the goods into conformity, including applicable transport costs, will be borne by the Provider.
Before providing the remedy, the Provider will inform the Consumer of the right to choose between repair and replacement and, where applicable, of any extension of the statutory liability period associated with choosing repair, in accordance with the national legislation implementing Directive (EU) 2024/1799.
Where repair or replacement is not completed as required by applicable law, where the Provider lawfully refuses to bring the goods into conformity, where the lack of conformity persists or reappears despite an attempt to remedy it, or where the lack of conformity is sufficiently serious, the Consumer may be entitled to a proportionate reduction of the price or to terminate the contract, subject to the conditions provided by applicable law.
The existence of physical or mechanical damage does not automatically cancel the Consumer’s statutory conformity rights. However, the Provider is not liable for a defect or damage to the extent that it can be demonstrated that it was caused after delivery by improper installation, misuse, external damage, modification, incorrect electrical conditions or another cause for which the Provider is not legally responsible.
14.3. Damage and defects not attributable to the Provider
The Consumer’s statutory conformity rights remain applicable to any lack of conformity for which the Provider is legally responsible. However, the Provider is not liable for a defect or damage to the extent that it can be demonstrated that it was caused after delivery by circumstances unrelated to an original lack of conformity, including, where applicable:
- impacts, cracks, breakage, bending, crushing, burns or other mechanical damage caused after delivery;
- incorrect supply voltage, defective power supplies or LED drivers, short circuits, electrical surges or other abnormal electrical conditions;
- incorrect installation, improper handling, soldering, cutting, modification of connectors or other components, or other unauthorised modification of the product;
- connecting or disconnecting components while equipment is powered, where this can cause damage;
- exposure to moisture, liquids, excessive dust, smoke, chemicals, excessive temperature or other unsuitable environmental conditions;
- use of the product contrary to its technical specifications or installation in equipment with defects capable of damaging the product.
Damage, alteration or removal of a label, marking or seal does not, by itself, automatically extinguish the Consumer’s statutory rights. It may, however, be taken into account where it is directly relevant to the defect complained of, to the identification of the product or to establishing the cause of the damage, in accordance with applicable law.
Nothing in this section limits the statutory rules concerning the burden of proof, presumptions of lack of conformity or any other mandatory Consumer rights under applicable law.
15. Cookie policy
bareteledtv.com uses cookies and similar technologies to ensure the proper functioning of the website, remember user preferences, measure website performance and, where the user has consented, support analytics, advertising and other optional functionalities.
Cookies that are strictly necessary for the operation of the website may be used without consent where permitted by applicable law. Cookies and similar technologies that are not strictly necessary are used only after the user has given the consent required by applicable law. The user may refuse optional cookies without losing access to the basic functions of the website.
15.1. What are cookies?
Cookies are small text files or similar identifiers stored on or accessed from a user’s device when visiting a website. They may enable the website to recognise the browser or device, remember preferences or collect information about how the website is used. Cookies may be created directly by bareteledtv.com or by third-party services used on the website.
15.2. Categories of cookies
Depending on the services active on the website, cookies and similar technologies may fall into the following categories:
Strictly necessary cookies – required for essential functions such as navigation, shopping cart operation, checkout, security, login and the storage of privacy preferences.
Preference or functionality cookies – used to remember choices such as language or other website preferences.
Analytics and performance cookies – used, where consent is required and has been given, to understand how visitors use the website and to improve its performance and usability.
Advertising and marketing cookies – used, where consent has been given, to measure advertising effectiveness, limit or personalise advertising and support advertising services provided by third parties.
Third-party cookies or similar technologies – may be used by external services integrated into the website, subject to the user’s consent where required by law.
15.3. Consent and cookie settings
When consent is required, optional cookies are not activated before the user makes a valid choice. The user may accept or refuse optional categories through the cookie consent interface displayed on the website. Refusing optional cookies does not prevent the use of functions that do not depend on those cookies.
Consent may be withdrawn or preferences may be changed at any time through the cookie settings available on the website. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
15.4. Cookie duration and third parties
Cookies may be session cookies, which are generally deleted when the browser is closed, or persistent cookies, which remain for a defined period or until deleted. The applicable duration depends on the purpose and configuration of each cookie.
Where third-party services are used, those providers may process information in accordance with their own privacy policies and the applicable data protection legislation. Information concerning the relevant cookie categories, providers and storage periods should be made available through the website’s cookie consent or cookie information interface, where technically available.
15.5. Managing cookies through the browser
Users may also delete or block cookies through their browser settings. Blocking strictly necessary cookies may cause certain functions of the website, including the shopping cart, customer account or checkout process, to operate incorrectly or become unavailable. Browser settings do not replace the website consent mechanism for cookies for which prior consent is legally required.
15.6. Personal data and further information
Where information collected through cookies or similar technologies constitutes personal data, it is processed in accordance with Regulation (EU) 2016/679 (GDPR), the Privacy Policy and the Personal Data Processing information published on bareteledtv.com.
For questions concerning cookies or personal data, users may contact PRO IT INDUSTRY S.R.L. at info@bareteledtv.com or through the contact details displayed on the website.
Last updated: October 24, 2026.